Some people believe that in the 21st century, the era of e-stores, e-commerce and everything e-, the time of traditional retail is finally over. Well, those people haven’t been to a real store lately, because if they were, they would see that it is no less crowded than it was few decades ago. All jokes aside, because of the convenience of buying online it is significantly harder today to lead a lucrative retail than it was back in the golden era. However, this only means that you should try more. Here are some successful retail habits that your store should most definitely nurture.
You need a lot of information
First thing first, you need a lot of information if you are going to succeed in business of any kind and retail is not an exception here. There are two types of information you need, the information on your customers and information on your competition (so that you can stay competitive with prices and retail trends). As for the customer information, a simple survey will suffice. This way you can find out what your customers think about your store, your prices, your merchandise and of course your staff.
When it comes to gathering information on competitors, you need to walk the thin line of what is legal. Going to another store as a regular customer to inspect their prices and methods of sale is always a good idea and there is nothing illegal here whatsoever. You could also take a bit simpler approach and just read the local papers, or talk to your mutual supplier. Whatever works for you, works.
Point of Sale (PoS) display
As for the sales techniques, there is nothing that could triumph over carefully chosen point of sale display. The truth is that not only price matters but the position of the item as well. For example, an expensive item is more likely to be sold if it is placed next to the even pricier one, since in this way it seems more affordable. Also, displays next to the counter are always most appealing. Seeing how your client already has a full bag and a wallet in their hand, they probably won’t be able to see a reason not to buy just one more thing.
Customer is the king
The golden rule of retail states that customer is always right. This being said, where most online retailers make mistake is in selling items that they are interested in and not their customers. If your customer wants something they need to get it. After all, you are a retailer and this is why you are here in the first place.
Last, but probably the most important of all is that your staff must be polite and helpful at all times. Cold and hostile cashiers can act as an extremely efficient customer repellent and this is something you most definitely don’t need. Because of this, when hiring make sure to look for people who just beam with confidence and optimism. Remember, your staff will become the face of your company so your customers will form their opinion towards your store based on them.
With just these few techniques, you can successfully elevate your store to a whole new level. Just remember to use all the help you can get, learn as much as you can and of course always present your customers with the ultimate retail experience.
Reasons to Outsource Social Media Management
Outsourcing has become very popular among modern companies. Having professionals take over part of your business process and not having to deal with it on a daily basis is a great option. Not to mention that you don’t have to hire a professional to do only one thing in your company, just opt to outsource it to someone who does only that and pay for the service, not the talent. There are numerous reasons why outsourcing social media management makes so much sense, and we are going to cover some of those reasons today.
When do you know you need a social media manager
Most companies do not realize how important the presence on social media is for obtaining new clients and maintaining old relationships. This is why hiring an inexperienced intern to take over this part, or having someone post something a few times a month. This is not a valid strategy and ends up costing your company a lot. Having consistency is essential. So if you are not certain you have the right people or tools to take this on it is essential that you outsource it to the best possible expert who will be able to handle the workload and ensure that there is a foolproof social media strategy in place to ensure the best possible results for your company. Taking into consideration that there are currently 3.397 billion active social media users this is a channel you cannot afford to overlook.
Having a strong social media presence can help establish your brand
And having an experienced social media manager who can take on this challenge is essential. They will know what are the best strategies for your company. You need to have a strong presence not only to attract possible customers but also to quality SEO lead generation as conducting outreach from LinkedIn, Facebook can be far more efficient if you have an established name and following on the selected social media platforms. Leads that you are contacting respond better to recognizable brand names and to companies they can research and read about directly from their customers.
Your social media manager will know which tools to use
This is one of the biggest benefits of outsourcing social media management. You won’t need to invest in all the latest tools and products needed for this section of the business process. The company or person you outsource it too has already all the necessary tools and the required knowledge of how to use them, making it the process itself far more efficient. In addition, using the right tools for social media management can ensure that you get the desired results far more efficiently than if you did the whole process alone, step by step.
Saving both time and money
This is definitely the most important reason to outsource social media management. First of all, having an expert take over means that you won’t have to allocate your own time and resources to deal with this marketing aspect. Secondly, you will only have to make one single monthly payment and not think about additional investments into ads or tools that can be quite costly. Based on the social media management plan that you get from the company you have outsourced so you can get all the necessary information regarding what you are paying for and be able to monitor the desired progress.
There you have it, valid reasons why social media management outsourcing makes the most sense for both you and your company. All that is left is finding the perfect fit so that you can outsource it as soon as possible.
Offline Business Promotion Tricks You Should Be Using
In the digital world, it’s quite hard to find a business that focuses as much on offline business promotion as they do on their online activity. Sure, there are a lot of businesses that still don’t have a website but even they are present on social networks, with some even using their social media profiles as a primary sales platform. All of this makes people neglect, even overlook the importance of offline business marketing that still gives outstanding ROI. With that in mind, there are five methods that you should definitely be using.
The first thing you need to understand is that in the B2B world, face-to-face meetings are still incredibly relevant, which is why you need to put a stronger emphasis on networking. Therefore, you need to learn how you come across in the business world, how to present your business in a positive light and, overall, how to make a strong first impression. Other than this, you need to understand the nature behind these interactions and make sure that a positive personal relationship has a way of transferring itself into a business world. Keep in mind that practice makes perfect, so don’t expect to make a huge impact on your first convention.
2. Offer samples for free
The simplest way to get word of mouth endorsement (and positive reviews) is to ensure that some people get your products early on. Now, even those who are interested may be reluctant to be the first one to try (or test) the product, which is why you may want to consider offering some of these products for free. In return, all that you should ask from these lucky recipients is that they endorse the product and spread the word, of course, if they like it.
3. Promotional materials
Another great idea that you need to explore is the use of promotional products in your campaign in order to create a stronger brand image. This way, you get to spread the brand awareness about your business without actually offering products for free (in any quantity). Also, these promotional materials can be offered to your customers, given to your employees for their loyalty, shipped to your partners or be used in a contest. They can even become an incentive if you decide to include them in the offer. Overall, this is an amazing idea worth some exploration.
4. Street art
The reason why street art is somewhat more effective than billboards and signs is due to the fact that it works in a much subtler way. You see, when you encounter a billboard, you don’t even have to look at it in order to know that it’s an ad. This means that your defence mechanisms will already be up and you’ll take any message that comes to you this way with a slight dose of doubt, even scepticism. This is a process that every single audience member goes through. With street art, the curiosity might prevail and the message you decide to send may stand a better chance.
5. Attending an event
An industry-related event is a great place for you to do some networking and display/spread your products, both of which are methods that we’ve already mentioned. However, it’s also a place where your presence may be mandatory. Potential clients may expect you to be there and failing to appear could send a wrong message. You’ll either be seen as not-relevant-enough-to-be-invited or it will be assumed that you aren’t that interested in what you do. This is one of those scenarios where the consequences of not attending may be a more relevant factor than the actual benefits of attending. Therefore, send your staff at least if you can’t go there in person.
At the end of the day, most of these offline business promotion tricks can be integrated into your digital marketing as well. Street art can be used as guerrilla marketing to enhance your online presence; giveaways can be turned into a social media contest and networking can easily start with an online outreach. As you can see, each of these methods creates a positive ROI in more than one way.
4 Pivotal Branding Rules That You Should Never Ignore
When it comes to any field, there are some dos and don’ts that are familiar to every veteran of the industry. Now, while to those who are seasoned enough this may seem like common sense, for a newcomer to the industry these rules are easy to overlook. Sometimes, there is a way to tolerate minor missteps, yet, when it comes to concepts as delicate as branding, there is no such thing as a minor mistake. With that in mind and without further ado, here are four pivotal branding rules that you should never ignore.
1. Appealing is more important than captivating
Even a complex design may attract some attention from your audience, yet, this might not be the kind of attention that you need. Not being able to discern what your logo stands for might cause some frustration, even anxiety in your audience. Sure, this might be both slight and subconscious but it still pushes the pin from positive to negative customer experience. Therefore, when it comes to designing a logo or developing a website, you need to make sure that it’s appealing first and unique/memorable second. While this may seem intuitive now, you would be surprised at how many people make a mistake of believing that complex means quality.
2. Consistency is what makes you different
There are so many brands out there who put all their talent, effort and resources into making a great first impression only to fail to deliver on these promises later on. Remember, in order to run a successful business (of any kind) you need to establish a relationship based on trust and this takes time. This means that if you aren’t consistent in your efforts (regardless if it’s content marketing or performance of your business), you’ll start losing your audience.
The best way to ensure consistency is to develop a strategy, which is something that you might need some professional assistance for. Nowadays, you can even find competent local help instead of looking further on. For instance, a Victoria-based business can look for an agency specializing in brand strategy from Melbourne, in order to ensure more successful and fluent collaboration.
3. Understand what your customers are interested in
Everyone you meet in life is more interested in their own needs, worries and inclinations than what you have to say. This goes for the business world, as well. However, this also gives you a unique opportunity to gain first leads and then loyal customers by addressing topics that your audience is interested in, instead of just talking about yourself. Now, while it is apparent that these people need your services, you may still not have a clear answer to the question of why this is so. What makes them choose you over all the other competitors? Once you have an answer to this question, your branding efforts will become much more efficient.
4. Be relatable
Most importantly, in the present day and age, people are more likely to do business with organizations they have similar values with. You see, in the past, the market was mostly product-centric, yet, now that the business world is so oversaturated, it’s fairly easy for a customer to look for alternatives elsewhere. This means that an average person now has the privilege of doing business with those they like, instead of just looking for those who satisfy their criteria. This is why you need to become as relatable to your customers as possible. Start from your corporate values, mission and objectives. All of these should be decided after elaborate market research.
Branding is a complex matter only to those who don’t understand what it’s really about. You see, you’re selling an idea. Therefore, your brand is the first thing that pops in the head of your average customer, whenever your business is brought up. Fortunately, this gives you a lot of room to work on your image and make it as appealing as possible. Needless to say, by sticking to the above-listed four rules, your job should become substantially easier.