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How to complain using Twitter

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How to complain using Twitter

How to complain using TwitterEvery year customers make millions of complaints. About holidays, mobile phones, energy bills, bank accounts, credit cards, or things we have bought that are not quite what we paid for.

People who receive shoddy service from service-oriented companies are now cultivating the habit of taking to Twitter to lodge complaints. Such complaints on the micro-blogging service, can garner instant results.

Most firms have established procedures for dealing with complaints – often involving an expensive, time-consuming and frustrating phone call. But there may be a short cut: Twitter.

Judging by the results of people on Twitter complaining using tweets can be swift and effective.

Not all firms watch Twitter feeds well. Other tweeps have told me they had got no better response tweeting than by other means.

But it is always worth trying, especially with firms that are aware of a poor public image like energy companies and banks, those that care about their reputation and, of course, those that have a Twitter feed for customer complaints And because Twitter is instant, the teams that deal with the responses want an instant answer.

Twitter is effective because, unlike email, phones, and letters, it is public. Half a billion people around the world could see your tweet — and 15 million of them are in the UK.

The search facility means that anyone researching a firm can find all the tweets mentioning it. And if the complaint strikes a chord with others it will be retweeted and could go viral!

When you complain using Twitter follow these five golden rules:

  • Keep it specific: Find and use the firm’s @name — many have dedicated customer twitterfeeds which twitter will find once you start typing it.
  • Keep it brief: Explain your problem in 140 characters. It can be a challenge. But the essence of it can always be boiled down. Resist writing a string of tweets. One strong message is more likely to be retweeted.
  • Keep it factual: Avoid abuse and irrelevant material. But be strong in your complaint.
  • Keep it going: If you get no response make the lack of response your next complaint!
  • Keep it public: Don’t agree to divert to direct messaging. You might as well email.

It is also useful to repeat your complaint to someone with a lot of Twitter followers who may be influential. ‘I am having a real problem of yyy with @xxxxxx about zzz. What can I do?’

When writing the actual tweet, be sure to include the most shocking or interesting bit of information. Since you only have 140 characters to work with, you’ll want to catch the attention of the company (and anyone listening) right off the bat.

If you’ve got a particularly detailed story to tell, you might want to write a blog post about it and link to it in your tweet. Just make sure you put in the most eye-catching detail in the tweet itself so it actually gets read.

You also have the option to tag other account in the tweet, in order to raise the profile of the complaint. Think about who might be interested in this story – prominent journalists, consumer advocacy groups, local politicians. If you include one or two interested parties, the company is more likely to respond to all of you.

And lastly, make sure you’re monitoring your own @mentions folder to see when the company responds. It doesn’t do you any good to complain and then not hear the response! And if you don’t hear back in about 48 hours, you can send a reminder tweet that they still haven’t replied to your original tweet.

As more and more of us use Twitter to complain, it may become less useful. But the fact it is public and has the potential to go viral and embarrass the firm is a huge advantage over all other ways of complaining.

—www.punchng.com,www.saga.co.uk & www.mediabistro.com

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2 Comments

2 Comments

  1. Leslie Denning

    August 1, 2014 at 10:11 pm

    Hi Sean. I wouldn’t have thought about complaining on Twitter. Of course, I don’t use my cell phone in public restrooms or do a lot of things that people do nowadays to plaster their business all over where anyone can hear or see.

    I know it can get frustrating, but you have to think twice and give the company a chance to make it right before blabbing your complaint all over the place. Last week, I purchased a used car from a dealer, and the transmission started going wacky after 30 miles. I could have gone online and told people to never buy a car from this guy. I chose, however, to call him and tell him what the problem was, and he cheerfully fixed it with no extra charge to me. If he hadn’t fixed it, maybe I would have gone on Twitter! LOL

    I know this is an ‘instant’ world, but sometimes people are too instant on social media. Thanks for this post.

    I found this on Kingged and voted you up.

    All the best,
    Leslie

  2. Sunday

    August 1, 2014 at 10:23 pm

    Hi Segun,
    Twitter can make or mar any business today! Ignore it to your detriment. Hence, I am not too surprised that many are taking to this micro blogging platform to lay their complaints or frustrations on just about anything!

    The golden rules highlighted in this post are simple, easy and practical. They tend to help lend credibility to the complaint and could affect the reputation of any company that ignores complaints!

    This post “kingged” or upvoted in kingged.com where it was shared for bloggers,social marketers,and online marketers

    http://kingged.com/complain-twitter/

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Social media giants, Facebook urges publishers to leverage creative content for improved revenue

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Social media giants, Facebook, has called on publishers to leverage on creative content for better revenue generation.

Facebook’s Strategic Media Partnerships Manager for Sub Sahara Africa, Jocelyn Muhutu-Remy, made the call while speaking at a session tagged ‘Art of monetizing good storytelling through the social media’ hosted by The Guardian during the Social Media Week at Victoria Island, Lagos.


Muhutu-Remy urged social media publishers to avoid clustering on already competitive content publishings.

“Propose what is different and unique to you. It is not about the followers you have but the uniqueness of your content. I advise starting by promoting your page using your location to reduce pay.”

Muhutu-Remy cited an example of a publisher on Instagram whose main contents were on natural hair care and maintenance for women and urged social media publishers to follow suit.

She added that brands would only be attracted and convinced to partner and invest in a publisher whose contents is specific and specialized.

Storytelling is about engaging your audience and ensuring they can relate with your content subject,” Mutuhuru-Remy said.

Other speakers at the session moderated by Guardian Life editor, Chidera Muoka, were Instagram publishers, Sisi Yemmie, a food blogger and Comedian Wofai Fada.

Wofai Fada, a comedian, said passion is key for any publisher that wants to thrive in the digital publishing space.

“It comes easy because it’s something I love doing. Passion is necessary to push one further.”

She advised publishers to be consistent and continually renew strategies to communicate with their audience.

Sisi Yemmie, a food blogger, said specialization in Instagram publishing has given her an edge in digital publishing.

She urged other publishers to harness Google analytics tool to examine the interests of their audience, as well as means to grow their platforms.

“Your social media analytics helps you decide what types of contents you should post and what time of the day you should post. You need to be aware of what type of content is to be promoted, but be creative and dynamic too,” Sisi Yemmie said.

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Reports of Unstable Google Search Results

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SEO expert Barry Schwartz has reported that in his tracking there appears to be some unstableness with the Google search results recently. This would explain why a lot of sites are complaining a bit louder lately about search traffic declines.

“Over the past few days, I’ve been tracking this and it seems like there’s really some unstable search results going on in the Google search results,” Schwartz said. “I’m not sure if it’s an algorithm update or if it’s more of like a penalty affecting a very specific niche or two, or maybe a specific type of tactic, maybe around links, I’m not sure. It seems a little bit more blackhat oriented where the blackhat communities are complaining a little bit more, but I’m not really sure.”

“The algorithm tools that are tracking this stuff really aren’t showing many fluctuations at all, which is interesting,” noted Schwartz. “But there is definitely, within certain types of communities in the SEO industry, a lot of communication going on over the past 3-4 days or so around a bunch of ranking changes for their websites. We’ll keep investigating that but I just wanted to bring that to your attention because it does seem to be somewhat significant for a limited number of segments within our industry.”

source: webpronews

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Firing Games? Do They Have Any Knock-on Effects?

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Shooting games have been attracting every person’s attention and nowadays, they are much popular than in the past. Such sort of genre not only adds thrill to the video games nevertheless they likewise have many knock-on effects. Online video games, becoming invented just for fun, provided more than fun and by making use of latest and advanced technology, capturing games have got redefined the gaming experience. With heart-throbbing sound effects and classic graphics, the player gets lost into another globe where at this time there is without question nothing aside from the passion to try and do the objective by taking walks over gone bodies of your enemies and totally wrecked enemy aquaria and planes!

Many of the parents might fault shooting games since they feel that they will do mess up their children and kids learn little or nothing from it. In fact, they will lose the study and turn irresponsible. Naturally , this is undoubtedly true yet provided if kids are out of control and are generally million mls away when their father and mother shout by them. Then, is this a picture taking game that only brings such frustration’ Isn’t that possible that a youngster tuning in to the background music or viewing movie may possibly ignore many of these instructions too’ Meaning to convey that, in terms of obedience, that lies ‘in kid’ certainly not the instrument he is undoubtedly using!

Allow us find out one serious fact that we were uninformed of till it was supplied on public interest! A examine by research on the College or university of Rochester revealed that people who enjoy shooting cum action video gaming for a few hours a daytime over the course of an individual month confirmed improvement all their functioning found in eye scannings by regarding 20 per cent. “Action video game take up alterations the way in which our heads procedure aesthetic information, inches since stated by Daphne Bavelier (professor, The mind and Cognitive Sciences). This individual adds that such games might thrust the human being physical system for some larger restrictions and the head gets sets to that and this kind of learning in that case carry-forward in other pursuits and perhaps everyday activities.

Psychiatrists as well admit that such firing games produce mind forewarning and a gamer starts thinking in numerous techniques. On other phrases, the capability of the human brain to have multidimensionality considerably boosts. Allow us take a look at one straight forward case; at a particular level, a main character from the action game comes and right away gets result and in that case dry. It happens when, twice or even more than that but in that case, the player begins thinking about the weaknesses. The mind starts considering in a multidimensional way and tries to reading among lines; just where will do a topic come in? Who have shoots and where? He thinks two times prior to pressing further more by that level and uses the crosswire or most up-to-date binocular and finds out that butthead and baaanggg!!! End!!! Enjoy the brain’s activity here; this was pondering so common and anything could come right in the manner, but the loss of existence produces mind to job hard and to get a uncovering!!!

All together, taking pictures game perform have many additional benefits but it all depends about the person how they have this and exactly how the employ. You got hydrochloric acid along; now you can invent some great chemical out of it or basically may melt away clothing!

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